Terms and Conditions

Return and Refund Policy

Overview: Our priority is to ensure the safety, hygiene, and satisfaction of all our customers. To uphold these standards, we do not accept returns or exchanges on lip glosses and lip products once they have been opened or used. This policy is in compliance with health and safety regulations.

Policy Details:

1. Opened Products:

1. For health and safety reasons, any lip gloss or lip product that has been opened, used, or show signs of tampering cannot be returned or exchange under any circumstances.

2. Unopened Products:
 1. Lip glosses and lip products that remain unopened and unused may be eligible for return or exchange within 14 days from the date of purchase.  The  product must be in its original packaging, and the return must be accompanied by the original receipt or proof of purchase.

               2.  Refunds for unopened products will be processed using the original payment method within 14 days upon receiving the returned item.

3.  Defective Products: 

               1.  If you receive a defective lip gloss or lip products, please contact our customer  service team within 7 days of receiving your orders. We will guide you through the process of returning the defective item.  Upon verification of the defect, we will offer either a replacement or a full refund, including any shipping cost incurred.

4. Allergy Concern: 

               1.  If you experience an allergic reaction to any of lip gloss that contain almond oil, grape seed oil, coconut oil, jojoba oil, and vitamin E oil or lip products, please reach out to our customer service team immediately. We may request medical  documentation and/ or the product for assessment. Eligible cases will be considered  for a refund or exchange, and we will address the issue as quickly as possible.

5. Final Sale Item: 

               1. Items marked as " Final Sale" are not eligible for return or exchange. This include products sold at a discount, promotional items, and limited- edition releases.

How to Initiate a Return or Exchange:

To initiate a return or exchange for an eligible product, please follow these steps:

                1. Contact our customer services team by email kissbycree@gmail.com or text us at 314-562-0181 within specific return period. Provide your order number, receipt, and a detailed reason for the return or exchange. Follow the instructions provided by our customer service team, which may include shipping the product back to a specified address or providing additional information for verification. Once we received and inspect the returned item, we will process your refund or exchange within 14 days. You will receive a confirmation email once the process is complete.

                2. Shipping cost:  Customers are responsible for return shipping costs unless the products is defective or there was an error with the order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of the returned item.

Customer Service:  For any questions or concerns regarding our return and exchange policy contact us at kissbycree@gmail.com or https://kissbycreellc.godaddysites.com or tex 314-562-0181.

Policy Updates:  This policy is subject to change at any time without prior notice. Please refer to the policy on our website for the most current version.